BEYOND THE MAGIC WORDS

Do you know how to respond to “Thank You”?

Saying “please” and “thank you” is drilled into us as kids. How many times have you heard someone ask a child, “what are the magic words?” Likely thousands! But do you know what to say after someone tells you “thank you”?
Let’s start with what not to say: “no problem,” “no worries,” or “it was nothing.” These responses can sound dismissive or make the recipient wonder if they actually were a bother. Phrases like these aren’t the end of the world, but they do represent a missed opportunity to connect and build rapport.
How should you respond? “You’re welcome!” This simple phrase quickly and sincerely acknowledges the thanks. Better yet, try using the gold standard for the Ritz Carlton: “it’s my pleasure!” Bonus points for making eye contact while saying it!
Small changes can make a significant impact!

ELEVATOR ETIQUETTE

Do you know where to stand on an elevator?

Elevators are awkward places. These small, enclosed spaces where strangers often stand only inches apart can make the most confident person feel a bit uncomfortable. We all have our own elevator pet peeves including endless chatter, strong odors, staring, and gum smacking. In fact, the top five most annoying elevator habits according to a survey conducted by CareerBuilder are:

Talking on a cell phone

Not holding the door open

Invading one’s “personal space”

“Squeezing” into an elevator

Cutting in line

Do you know when to enter an elevator and where to stand once you get on? Elevator etiquette is especially important now.These five elevator etiquette tips make riding an elevator less awkward for everyone.

Want to know more? Call Toyin on +2347069598079 for your Etiquette Trainings.